Verizon is planning a major restructuring, with layoffs potentially impacting 15,000 employees (around 15% of their US workforce), according to recent reports. The company's new CEO, Dan Schulman, aims to create a "simpler, leaner and scrappier business." But is this a necessary correction or a sign of deeper troubles brewing beneath the surface of Verizon's glossy marketing?
Schulman's strategy hinges on halting subscriber churn, which MoffettNathanson analyst Craig Moffett rightly points out will require subsidizing expensive handsets. The obvious question is: how do you pay for that? The answer, it seems, is mass layoffs.
Verizon has been shedding employees for years. They cut almost 20,000 positions over the three years leading up to the end of 2024. A voluntary program eliminated 4,800 jobs last year, resulting in a nearly $2 billion charge. In 2018, another voluntary exit program saw about 10,400 employees leave. This isn't a new trend; it's a consistent pattern of attrition disguised as "efficiency."
But here's where the story gets interesting. Verizon spent a staggering $52 billion on wireless C-band spectrum in 2021 and another $20 billion to acquire Frontier Communications last year. Plus, $6 billion for TracFone Wireless. That’s $78 billion in acquisitions and investments. The current layoffs, even at 15,000 employees, represent a relatively small cost savings compared to those massive capital outlays. Are they really being "scrappy" or just rearranging deck chairs on the Titanic?
Other companies, like Amazon, are also citing the need to "thin out bureaucracy" and invest in AI as reasons for layoffs. Amazon announced plans to cut about 14,000 corporate employees. UPS cut 14,000 management positions this year and slashed an additional 34,000 operational roles. The common thread? A combination of economic headwinds and a perceived need to adapt to technological disruption.

But let's be real: "thinning bureaucracy" is corporate-speak for "we over-hired during the boom and now need to correct." And while AI is undoubtedly a factor, it's likely a convenient scapegoat for deeper structural problems. Are these companies truly investing in AI to improve efficiency, or are they chasing a shiny new object while sacrificing human capital? I've looked at hundreds of these filings, and it's rare to see such a blunt admission of misallocation of resources.
The key question is whether these layoffs represent a temporary blip or a more permanent shift in the labor market. As Cory Stahle, an economist at Indeed Hiring Lab, noted, tens of thousands of layoffs are a "big number," but they represent a small fraction of the 160 million people employed nationwide. But that's a cold comfort to the 15,000 Verizon employees facing job losses. According to one Verizon planning its largest layoffs ever: Report, these are the largest layoffs Verizon has ever planned.
The language used to describe these layoffs is telling. Companies talk about "creating a more efficient operating model" and "fundamentally restructuring our expense base." These are bloodless, abstract phrases that obscure the real human cost. Each layoff represents a family facing uncertainty, a career disrupted, and a loss of institutional knowledge.
And this is the part of the report that I find genuinely puzzling. Verizon maintains the highest price points in its telecommunications sector. If your strategy relies too much on price without subscriber growth, as Schulman himself admitted, then cutting costs through layoffs seems like a short-sighted solution. It's like trying to save money on gas by removing the engine from your car.
The labor market data is murky. The government's release of monthly hiring data has been delayed, creating a "thick fog," as ABC News put it. While the unemployment rate remains low, the U.S. economy added 911,000 fewer jobs over the 12 months ending in March than previously estimated – a substantial downward revision. The data is insufficient to say for sure, but it suggests a slowing economy. Should recent layoffs at major companies worry you? Experts weigh in on the broader implications of these job cuts.
Verizon's layoffs are not a sign of strength, but a symptom of a deeper malaise. The company is struggling to balance subscriber retention with cost control, and its solution is to squeeze its workforce. This may appease shareholders in the short term, but it's unlikely to create a truly "scrappier" or more innovative company in the long run. The numbers don't lie: this is a company in transition, and the transition is painful.